Refund and Cancellation Policy

1. Overview

This policy governs Litmus, operated by I-engage with offices at Navneet Plaza, 5/2, 302, Greater Kailash Road, New Palasia, Indore, Madhya Pradesh 452018, India.

2. Wallet Top-Ups

Litmus operates on a “prepaid wallet and pay-per-enquiry system” where users fund wallets in advance. The platform emphasizes that “immediate value delivery” of digital services means certain payments may be non-refundable.

Funds are non-transferable, non-redeemable for cash, and usable only within the app. Completed recharges cannot be reversed or withdrawn to bank accounts.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

• Duplicate charges
• Service non-delivery due to technical errors
• Invalid enquiries (reported within 48 hours)
• Technical/system failures affecting fund crediting

4. Refund Process

Claims are reviewed within 5–7 business days, with refunds credited to original payment methods in 7–10 business days.

5. Enquiry Replacement Option

The platform may offer enquiry replacements or wallet credits instead of monetary refunds.

6. Cancellation of Services

Once services are initiated or delivered, cancellation and refunds are ineligible.

7. Dispute Resolution

Escalations to the grievance officer aim for resolution within 15 business days.

8. Modifications to the Policy

We may update this Refund and Cancellation Policy periodically. Updates will be posted in-app and on our website with the “Last Updated” date. Continued use of Litmus after such updates constitutes acceptance.

9. Contact Us

For refund or cancellation queries, please contact: hello@i-engage.in